Your Privacy Is Our Priority
Every piece of your personal information at pd999 is stored with the highest level of security. We are transparently explaining how your information is collected, used, and protected.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to the website and related services operated by pd999 ("we", "us", "Platform"). This Policy clearly describes how we collect your personal information when you use our Platform, how that information is processed, the purposes for which it is used, and how it is kept secure.
By registering an account at pd999 or using our services, you confirm that you have read this Privacy Policy in full and have agreed to its terms. If you are under 21 years of age, you are not permitted to use our Platform.
Important: We never sell your personal information to third parties. All our data processing is protected by SSL encryption technology and is carried out solely for the purpose of providing services to you.
SSL Protection
All data transfers are secured with advanced encryption technology.
No Data Sales
Your information is never sold or rented.
Quick Response
Our support team is available 24/7 to assist with information requests.
Fair Use
Data is used only for the stated purposes.
2 Information We Collect
pd999 collects only the information needed to provide you with quality services and to ensure the security of our Platform. The types of information we collect are described in detail below.
2.1 — Registration & Identity Information
When you open an account, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address in Bangladesh
- Government-issued identity document details (National ID card or passport)
- Username and password created by the user
2.2 — Financial Transaction Information
To process deposits and withdrawals, we collect your payment method details. pd999 processes transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to complete specific transactions and to ensure financial security — it is not shared with any third party.
2.3 — Usage History & Activity Information
To improve the Platform and personalise your experience, we collect:
- Game play history and duration
- Bet amounts and outcomes
- Time spent on the Platform and pages visited
- History of promotional offers claimed
- Records of contact with customer support
2.4 — Technical & Device Information
To ensure security and service quality, we automatically collect:
- IP address and device type
- Browser version and operating system
- Cookies and session tokens
- Login and logout time records
3 Purposes of Data Use
Information collected by pd999 is used only for the specific purposes listed below. It is not used for any purpose beyond these.
Service Delivery & Account Management
We use your information to create, verify, and manage your account and to enable you to smoothly enjoy all services. This includes processing transactions, completing deposits and withdrawals, and issuing bonuses and rewards.
Security & Fraud Prevention
We use technical information to protect your account from unauthorised access, to detect suspicious activity, and to ensure the overall security of the Platform.
Responsible Gaming Monitoring
We analyse your gaming activity to identify any problematic behaviour at an early stage and to provide support where needed. This process is governed by our Responsible Gaming policy.
Customer Support & Communication
We use your contact information to respond to your complaints, enquiries, or requests, to send important account updates, and to provide effective assistance through our 24/7 support team.
4 Cookies & Tracking Technologies
The pd999 Platform uses cookies and similar technologies to improve your browsing experience and to ensure the Platform functions correctly. A detailed description of our cookie use is provided below.
4.1 — Essential Cookies
These cookies are essential for the basic functionality of the Platform. Without them, it is not possible to maintain login sessions, complete secure transactions, or ensure account security. These cookies cannot be disabled.
4.2 — Functional Cookies
These cookies remember your preferences such as language selection and theme settings. They make your use of the Platform more convenient. You may disable these cookies through your browser settings if you wish, though doing so may limit some features.
4.3 — Analytics Cookies
These cookies help us understand how users interact with our Platform. This information is collected entirely anonymously and is used only to improve service quality.
You can manage your cookie preferences by changing your browser settings or by contacting us directly.
5 Data Sharing & Disclosure
pd999 never sells your personal information or rents it to third parties for commercial purposes. However, information may be shared in the following limited circumstances.
5.1 — Service Provider Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game software providers may access a limited amount of information — only to complete their specific services. They all operate under strict confidentiality agreements.
5.2 — Legal Obligations
We may be required to disclose information to authorities in order to comply with court orders, government directives, or applicable law. In such cases, only the information legally required is provided.
5.3 — Security & Fraud Prevention
Information may be shared with relevant authorities to detect and prevent fraudulent activity, to comply with anti-money laundering regulations, and to ensure cybersecurity.
We never sell or share your information for marketing purposes, with advertising networks, or with unrelated third parties.
6 Data Retention & Deletion
pd999 retains your personal information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.
6.1 — Active Account Data
While your account is active, we retain your full profile information, transaction history, and gaming records. This information is needed for your enjoyment of services, bonus calculations, and dispute resolution.
6.2 — After Account Closure
Even after an account is closed or suspended, we retain financial transaction records and identity verification information for a specified period in accordance with applicable legal obligations. Once that period has passed, the information is securely deleted or anonymised.
6.3 — Data Deletion Requests
If you would like to request deletion of your personal information, please contact us at [email protected]. We will delete all information we are not legally required to retain as quickly as possible.
7 Your Rights
As a pd999 user, you have several important rights over your own information. We respect these rights and you may exercise them at any time.
Right of Access
You have the right to receive a full account of what information we hold about you. After you submit a data access request, we will send you a complete report within the specified timeframe.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may apply to have it corrected. Please contact us with the appropriate documentation.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. All information except that which must be retained due to legal obligations will be deleted.
Right to Object
You may object to your information being used for a specific purpose, particularly in relation to marketing communications. You may unsubscribe from marketing emails at any time.
To exercise any of the above rights, contact us at: [email protected] or through our 24/7 live chat support.
8 Security Measures for Data Protection
pd999 follows industry-leading standards to protect your personal and financial information. Our security framework is multi-layered and continuously updated.
8.1 — Encryption & Data Protection
All information sent from your browser to our servers on our Platform is protected by SSL (Secure Socket Layer) encryption technology. Stored data is also kept in encrypted form to make unauthorised access impossible.
8.2 — Access Controls
Access to your information is available only to a limited number of authorised personnel. Each staff member is held accountable through strict confidentiality agreements and is given access only to the information required for their specific role.
8.3 — Monitoring & Threat Detection
Our systems detect unusual activity through automated security monitoring around the clock. In the event of a suspicious login or transaction, the account is immediately secured and you are notified.
8.4 — Response to Data Breaches
In the event of an unforeseen security breach, we will immediately take steps to identify and remediate the issue. Any users who may be affected will be notified as quickly as possible and provided with the necessary support.
9 Protection of Minors
pd999 strictly prohibits providing services to persons under the age of 21. We verify age at the time of account registration and do not knowingly collect any information that may come from minors.
If we become aware that a minor has created an account, the account will be closed immediately and the associated information will be deleted. Parents are advised to use parental control software to keep minors away from online gaming.
10 Policy Changes & Updates
pd999 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways.
Notice of Changes
- A clear notice will be displayed on the website
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of the page will be changed
Continuing to use our services after the updated policy is published will be considered acceptance of the new policy. If you object to the new policy, you may contact us or close your account.
11 Contact Us
If you have any questions, concerns, or information requests regarding this Privacy Policy, please contact our dedicated support team through any of the channels below.
Email Support
For any privacy-related requests or questions:
[email protected]
Live Chat Support
Use our 24/7 live chat for immediate assistance. Support is available in both Bengali and English.
Please also read our full Terms & Conditions and Responsible Gaming Guidelines. pd999 is committed to ensuring a safe, transparent, and responsible gaming environment at all times.